The short answer
Research the competitor price first, call the retentions team (not customer service), state the competing offer plainly, and be genuinely willing to leave. Broadband, mobile and insurance are the easiest wins.
Loyalty pricing is a penalty. One 20-minute call a year typically recovers $200–$600.
Step by step
- List renewal dates for broadband, mobile, insurance and energy.
- Get two competitor quotes in writing before calling.
- Call and ask directly for the retentions or cancellations team.
- State the competitor, the price, and that you would rather stay if they match it.
- Stay quiet after you ask — silence does the work.
- If refused, ask to be transferred, then start the cancellation for real.
- Get any new deal confirmed in writing with the end date, and diarise it.
What it costs
| Item | Typical cost |
|---|---|
| Typical broadband saving | $120–$300 / year |
| Typical mobile saving | $60–$200 / year |
| Typical insurance saving | $80–$400 / year |
| Time cost | 20–40 minutes per provider |
Common questions
Does this work with utilities?
In deregulated markets yes. Where prices are capped, less so.
Will I lose service quality?
No — it is the same product at a different price point.
Chat or phone?
Phone converts better, but chat gives you a transcript. Use chat if you expect a dispute.